Delete your Crestora account

01Delete in the app

Open Crestora, sign in, go to Account, then choose Delete account.

Type DELETE when prompted to confirm. The request is not submitted until you explicitly confirm it.

02What deletion means

When deletion completes, your sign-in account, linked profile and account-owned records covered by the deletion process are removed, together with your owned photo files in our current photo storage. If required photo cleanup or account deletion fails, the app reports an error rather than confirming completion. You can retry or contact support.

Some shared-visit invitation history remains after account deletion, including sender and recipient account identifiers, place and date details, invitation status, and photo reference identifiers. This history records shared-visit permissions separately from a personal visit or photo. It is currently retained without a scheduled deletion date; it is not anonymous merely because an account has been deleted.

Backups, operational and security logs, and files or copies held by legacy hosts, other members or external services may also remain. Their retention depends on the applicable service and operational or legal requirements. Contact support@crestora.app about retained records or a deletion request.

Notification installation identifiers can remain with Firebase separately from your Crestora account: account deletion does not currently call Firebase's installation-deletion API. See the Privacy Policy for this and other provider-specific retention information.

03Need help?

You can request deletion by email without reinstalling or signing in to Crestora. Email support@crestora.app with your account email address and say that you want your account and associated data deleted. We may need to verify that you own the account before processing the request.